Refund policy
Because all of our items are made to order, we do not accept returns or exchances for:
- Change of mind
- Buyer's remorse
- Ordering the wrong colour/style/size
Please check our sizing charts carefully before placing your order. These can be found under our 'info' section on our website.
Damages and issues
If your item arrives damaged, defective, misprinted, or you recieve the wrong item, please contact us at printtheorylondon@gmail.com within 14 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the product
If the issue is confirmed, we will offer a replacement or refund at no additional cost.
Items must not be returned without prior approval.
We reserve the right to refuse refunds or replacement that do not meet these conditions.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EU Customers
For customers in the European Union, please note that products are made to order and produced specifically for each purchase. As a result, orders may be exempt from the 14-day cancellation and return right under Article 16(c) of Directive 2011/83/EU relating to personalised or made-to-order goods.
This does not affect your rights if an item arrives faulty, damaged, or incorrect.
Refunds
If you are to recieve a refund for damaged/defective/misprinted/wrong items you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at printtheorylondon@gmail.com.